To enroll in the Braille Bill Program call Southwest Gas at the telephone number located at the top of the gas bill. Once enrolled, the customer will continue to receive a monthly gas bill that contains pertinent information required by various regulatory agencies, the remittance envelope for bill payment and company brochures. At the same time the customer is issued their regular gas bill, an alternate bill is sent to a vendor who will translate key information into Braille and mail the customer the summarized Braille bill.

Southwest Gas service technicians will mark thermostat settings on home appliances for the visually impaired. Technicians use a special substance that leaves raised marks at the desired settings. To request this service call Southwest Gas at the telephone number listed at the top of the gas bill.

Southwest Gas field personnel carry special identification cards with Braille markings as a means of identification for customers who are visually impaired.