Southwest Gas Offers Flexible Payment Options

Category: Arizona
May 21, 2020

Southwest Gas Offers Flexible Payment Options, Payment Assistance Programs, and Income Qualified Rate Assistance to Customers Impacted Financially by COVID-19
 

(Phoenix) - The COVID-19 outbreak has placed unexpected financial hardships on the people in the communities we serve. Southwest Gas understands that these are trying times for many individuals and wants to help our customers through it. Southwest Gas offers many programs, including flexible payment plans, payment assistance programs, and income qualified rate assistance, for customers in Arizona.
Bill Assistance Program
Provides short-term aid for low income Southwest Gas customers who are facing a hardship or find themselves in a crisis.
 
Low Income Ratepayer Assistance (LIRA)
Customers who have recently lost their job, or are receiving unemployment benefits, may qualify for a reduced energy rate through our LIRA Program. This program helps customers save money by providing a yearly 30% reduction in the monthly basic service charge and a “per therm” rate discount. The “per therm” discount which is applied each month from November 1 through April 30.
 
Energy Share Program
Southwest Gas has $1 million available to customers experiencing unexpected financial difficulties, such as the loss of a job or medical emergency related to COVID-19. The Energy Share program allows customers facing financial hardship who qualify, to receive assistance towards paying their Southwest Gas bill. Customers do not need to meet Federal Poverty Income Guidelines to qualify.
 
Deferred Payment Program
For customers who can demonstrate a hardship and have outstanding bills, our deferred payment plan allows them to pay their bill over an extended period of time. We also make referrals to government or local social service agencies.
 
Temporary Waiver of Late Fees
Late fees during the COVID-19 crisis will be temporarily waived.
 
Disconnection for Non-payment Stopped Temporarily
Since March 13,2020, Southwest Gas has temporarily ceased all service disconnections for non-payment. Customers will still be responsible for the total amount of their bill accrued over these months, and payment will become due when the COVID-19 crisis improves. Hence, we urge customers to explore the various assistance programs listed above to avoid large payment due after the COVID-19 crisis.
 
We are here to help and encourage customers to learn more about these programs by visiting our website at www.swgas.com or calling 877-860-6020 .
 
Southwest Gas Corporation provides natural gas service to more than two million customers in Arizona, California and Nevada. For more information about Southwest Gas, please visit swgas.com.
 
Media Contact:
Sean Corbett