Thank you for allowing us to serve you and for helping us achieve #1 for Customer Satisfaction among Business and Large Residential Gas Utilities in the West by J.D. Power.*
“Serving our customers is a responsibility we take seriously – and we work diligently to deliver exceptional service and value every day,” said Justin Brown, President of Southwest Gas. “In addition to meeting their energy needs, we are committed to meeting our customers’ expectations for quality customer service, and effective communication. We are honored to be ranked #1 by J.D. Power and humbled by our customers’ recognition of our efforts to serve them with excellence.”
“We believe in elevating the customer experience through meaningful interactions and effective communications. We recognize that our customers and their families have unique needs and preferences, and we strive to provide them with a variety of ways to engage and do business with us,” said Reagan Monroe, Vice President of Customer Experience. “We work diligently every day to deliver exceptional service for our customers by putting them at the center of everything we do.”
*Southwest Gas received the highest score in the West Region of the J.D. Power 2020-2023 U.S. Gas Utility Business Customer Satisfaction Studies and the West Large segment (serving 400,000 or more residential customers) of the J.D. Power 2020-2023 U.S. Gas Utility Residential Customer Satisfaction Studies of customers’ satisfaction nationally among gas business and residential customers.
