We're here to help.
If you're a Southwest Gas residential customer and meet certain income guidelines, you may qualify for assistance in paying your bills.
To see if you qualify for assistance, select the program which most closely relates to your circumstances.
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See Special Programs & Assistance |
Disconnection of service for non-payment has resumed. If you’re experiencing financial hardship, payment assistance may be available. For information on payment assistance programs or flexible payment options, please reach out to a Southwest Gas representative at 877-860-6020.
Energy Assistance Program (EAP) Nevada and other Specialized Programs
The Energy Assistance Program provides an annual one-time per year benefit, or fixed annual credit, paid directly to the energy provider, and is administered by the Division of Welfare and Supportive Services (DWSS). For more information on this program and others, click the link below and reference the tabs labeled "Energy" and "Specialized Programs."
Weatherization Assistance Program (WAP) Nevada
The Weatherization Assistance Program (WAP) reduces energy costs for low-income families, particularly for the elderly, people with disabilities and children by improving the energy efficiency of their homes while ensuring their health and safety. The WAP is administered by the Nevada Housing Division (NHD).
Installment Plan
If you have outstanding bills, our Installment Plan allows you to pay your bill over an extended period of time. This program gives you an opportunity to obtain assistance before service is discontinued. We also make referrals to government or local social service agencies.
For more information on this program, contact
Southwest Gas at 877-860-6020
Southwest Gas at 877-860-6020
Energy Share Program
An emergency fund which provides direct utility assistance to qualified customers with unexpected financial difficulties. Your tax-deductible Energy Share donations are completely managed and distributed by your local energy share assistance agency.
Special Services
Language Interpretation
To assist our non-English speaking customers, our Customer Assistance agents have a language interpretation service available to translate in several languages.
Services for the Hearing Impaired
Our hearing impaired customers may contact Southwest Gas by calling the relay service at 711. Please provide the relay operator with the Customer Assistance Number, which is located at the top of your Southwest Gas Bill.
To assist our non-English speaking customers, our Customer Assistance agents have a language interpretation service available to translate in several languages.
Services for the Hearing Impaired
Our hearing impaired customers may contact Southwest Gas by calling the relay service at 711. Please provide the relay operator with the Customer Assistance Number, which is located at the top of your Southwest Gas Bill.
Contractor Referral Program
Need an appliance repaired or replaced? Looking to buy a new natural gas appliance? Use our online energy referral service to find an appliance dealer or contractor in your area by clicking on the link below.
Program for Landlords
Provides an automated approach to revert natural gas service into the landlord’s name when tenants move out.
Third Party Notification
Allows a friend or relative to be notified in case of a delinquent bill. While the third party is not obligated to pay the bill, they can often help resolve the problem before service is discontinued.
Medically Fragile Household
If you or someone in your household has a qualifying medical condition, you may be eligible for priority natural gas service restoration if there is an interruption in your service due to an outage.
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