Arizona Special Programs & Assistance

We’re here for you, Arizona. Whether you have questions about natural gas safety or need to reach customer service, we’ve got your back.

We're here to help.

If you're a Southwest Gas residential customer and meet certain income guidelines, you may qualify for assistance in paying your bills.

To see if you qualify for assistance, select the program which most closely relates to your circumstances.

We know that the COVID-19 pandemic has impacted the communities we serve in many ways, including placing financial hardships on many of our customers.
 
There are programs in place to help those affected with their utility bills, including the Federal CARES Act.
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See Special Programs & Assistance in your area.
California
Nevada

Partnering with the Community


We’re proud to partner with organizations like Wildfire to assist those customers having trouble paying their bills.

There may be local, county or state funds available to you, if your household has been impacted by COVID-19. Funds are limited and are being distributed in the order in which requests are submitted. Please dial 2-1-1 and select option 1 then option 9 to speak to a specialist to assist you with funds available in your area or call 800-618-5213 to discuss possible flexible payment options.
 

Small Business Utility Assistance Grant Program

For small businesses in the City of Tucson.
The Tucson City Council has approved a $1 million utilities assistance grant as part of the CARES Act. This program is administered by YWCA Southern Arizona, in partnership with the City of Tucson, and provides eligible businesses a one-time grant of up to $4,000 to assist with utility bills.
 
 

Bill Assistance Program

Provides short-term aid for low income Southwest Gas customers who are facing a hardship or find themselves in a crisis.
 

Weatherization Program

Whether you own or rent your residence, this program can assist you with  money-saving home improvements to increase the energy efficiency of your home. Energy-saving measures are available to income-qualified customers, at no cost. Examples of energy-saving measures are caulking, insulation, weather-stripping and ductwork/window repairs.
 

Low Income Ratepayer Assistance (LIRA)

Low Income Ratepayer Assistance (LIRA) provides a 30% reduction on the 'per therm' rate. This is applied to the first 150 therms of natural gas used each month from November 1 through April 30.
 
 
 

Deferred Payment Program

If you can demonstrate a hardship and have outstanding bills, our deferred payment plan allows you to pay your bill over an extended period of time. This program gives you an opportunity to obtain assistance before service is discontinued. We also make referrals to government or local social service agencies.
 
For more information on this program, contact
Southwest Gas at 877-860-6020

Energy Share Program

An emergency fund which provides direct utility assistance to qualified customers with unexpected financial difficulties. Your tax-deductible Energy Share donations are completely managed and distributed by your local energy share assistance agency.
 
Learn more about donating or receiving help
 

Arizona Self Help

Visit the  Arizona Self Help page to see additional health and human service programs that are available. This is an Arizona Community Action Association sponsored project and is not affiliated with any state agency.
 

Customer-Owned Yard Line (COYL)

Taking advantage of the  COYL inspection and replacement program will help to ensure the safety and reliability of your natural gas system for you and your neighbors. If we find a leak, the program can save you money. If you have a COYL, Southwest Gas has a program you can take advantage of today!
 

Special Services

Language Interpretation
To assist our non-English speaking customers, our Customer Assistance agents have a language interpretation service available to translate in several languages.

Services for the Hearing Impaired
Our hearing impaired customers may contact Southwest Gas by calling the relay service at 711. Please provide the relay operator with the Customer Assistance Number, which is located at the top of your Southwest Gas Bill.
 

Contractor Referral Program

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Need an appliance repaired or replaced? Looking to buy a new natural gas appliance? Use our online energy referral service to find an appliance dealer or contractor in your area by clicking on the link below.
 

Program for Landlords

Program for Landlord
Provides an automated approach to revert natural gas service into the landlord’s name when tenants move out.
 

Third Party Notification

Third Party Notification Image
Allows a friend or relative to be notified in case of a delinquent bill. While the third party is not obligated to pay the bill, they can often help resolve the problem before service is discontinued.
 

Medically Fragile Household

Medically Fragile
If you or someone in your household has a qualifying medical condition, you may be eligible for priority natural gas service restoration if there is an interruption in your service due to an outage.