Southwest Gas' Response to COVID-19

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We're Here to Help!

We're Open

Our operations have not been impacted by COVID-19. Natural gas remains a safe, reliable and abundant energy choice for all our customers. Our public offices and payment kiosks remain open and follow CDC recommendations of having no more than ten people in the office at the same time. In addition, all customers must maintain a 6 feet distance and wear a mask.

Suspended Disconnects

Service disconnections will be suspended indefinitely. Please be assured that during these difficult times Southwest Gas will continue to deliver safe, reliable and affordable natural gas service to your homes and businesses.

Access Your Account 24/7

Have confidence that you can access and manage your account without leaving the comfort of your home with the Southwest Gas mobile app and  MyAccount
 
You can also sign up for email and text alerts through MyAccount to be notified in the event of an outage.
 

Stay Connected For Updates

Follow Southwest Gas on Facebook, Instagram and Twitter for information.
 
Speak to a Customer Assistance representative at  877-860-6020 Monday - Friday 7 a.m. - 6 p.m. PST (excluding holidays). Hearing impaired, use 711.

Protective Measures Against COVID-19

Southwest Gas is committed to safely and reliably providing service to our customers. We are equally committed to the safety of our customers and employees as we face the spread of the new coronavirus, COVID-19.

Beginning immediately, we will be following guidance provided by the Centers for Disease Control and Prevention (CDC), our local health organizations as well as the American Gas Association. To ensure our customers have peace of mind we are implementing the following procedures for Southwest Gas employees:
 
  • Adopt enhanced hygiene practices as recommended by the CDC.
  • Wear masks, protective gloves, and safety glasses.
  • Remain at least 6 feet of distance between themselves and customers. They will also forego handshakes during this time. Southwest Gas employees have all been asked to discuss this procedure with you before work starts.
  • If you are not feeling well, please let our Southwest Gas employees know. We respectfully ask that you remain in a separate area while our employees perform their duties.

Financial Assistance is Available

We continue to provide the essential service of delivering safe and reliable natural gas to you for cooking, water and space heating, and clothes drying now more than ever before.
 
We understand that COVID-19 has impacted our customers in many ways including placing unexpected financial hardships. Call  877-860-6020 and select option 3 to discuss flexible payment options and assistance programs available.
 
In addition, customers experiencing unexpected financial difficulties can take advantage of Southwest Gas’ Energy Share Program  This program allows customers facing financial hardship to receive assistance towards paying their Southwest Gas bill. Customers do not need to meet Federal Poverty Income Guidelines to qualify. Learn more about Energy Share and other resources that can help.

Small Business Utility Assistance Grant Program

For small businesses in the City of Tucson.
The Tucson City Council has approved a $1 million utilities assistance grant as part of the CARES Act. This program is administered by YWCA Southern Arizona, in partnership with the City of Tucson, and provides eligible businesses a one-time grant of up to $4,000 to assist with utility bills.
 
 

COVID Crisis Utility Assistance (CCUA)

For Maricopa County households outside the cities of Mesa and Phoenix. 
The Maricopa County Board of Supervisors has allocated $6 million of CARES Act funding to residents in need of utility assistance. This service is administered by the Human Services Department’s Community Services Division and provides a one-time utility assistance payment of up to $1,000 per eligible household.
 

Scam Alert

Southwest Gas may contact customers regarding their account but will never call or show up in person to demand payment with the threat of a disruption of service. If you receive a call from our representatives, they will simply verify your identity to discuss your account. Any calls that ask you to make an immediate payment should be considered a scam, so please do not provide any personal information and hang up. You can call  877-860-6020 to verify the legitimacy of any calls that you receive.

Helpful Tips to Conserve

Learn about ways to save money and energy with useful energy saving tips for your home. Many tips are easy to do-it-yourself at little to no cost. Conserving energy can help you save on your monthly bill and manage your gas usage.
 
Frequently Asked Questions
Should I expect any disruption in natural gas service in my area due to COVID-19?

No, we do not anticipate any disruption of service during the COVID-19 health pandemic and are committed to providing safe and reliable service to our customers. We are following Federal and state guidelines regarding health and safety and have continuity plans in place should any developments impact our operations.

Will Southwest Gas still respond to suspected natural gas leaks?

Absolutely, there is no change in our emergency response. Safety is our top priority. If you suspect a leak you should continue to call 911 and Southwest Gas immediately at  877-860-6020 (Option 9). Again, this will not change because of COVID-19. 

Will Southwest Gas continue to offer start, stop or move services during the COVID-19 pandemic?

Yes, there is no change to the services we offer. You can still start, stop or move services. If the request requires a technician to enter your home, we have implemented enhanced service guidelines for our technicians for everyone’s protection.

If someone from Southwest Gas needs to enter my home, are they taking any extra precautions?
Yes, our employees are taking proactive measures when entering customers' homes and businesses. These measures are based on best practice recommendations from the Centers for Disease Control and Prevention (CDC) and will continue to be revised, as needed. These procedures include wearing masks, protective gloves, safety glasses and maintaining at least 6 feet of distance from customers. They will also ask that anyone in the home who is feeling sick remain in another area while they complete their work. As always, with safety in mind, there are steps offered to verify an employee or contractor.
What can I do to stay safe when Southwest Gas personnel need to enter my home?

One of the best ways is to maintain at least 6 feet distance between them, avoid hand shaking, wearing a mask, and having anyone who is feeling sick remain in another area other than the one our personnel needs to access.

Are the public offices and payment kiosks open?

Yes, our public offices and payment kiosks remain open. Per CDC recommendations, no more than ten people will be allowed in the office at the same time. All customers must maintain a 6 feet distance and wear a mask.

What is Southwest Gas doing to help customers who have been impacted financially by COVID-19?
Due to the current circumstances, we have temporarily stopped all disconnection of service due to non-payment. We encourage you to sign up for MyAccount where you can track your billing and request payment extensions and download our mobile app to manage your account anywhere you may be. Customer Assistance is also available to discuss payment options at 877-860-6020 Monday – Friday 7 a.m. - 6 p.m PST (excluding holidays). Hearing impaired, use 711.  
Will the date my meter is read change due to COVID-19?

No, we expect meter read dates and billing cycles to remain the same during COVID-19. 

Will COVID-19 impact the 811 Call Before You Dig service?

No, as previously mentioned, safety is our top priority. Calling 811 at least two working days before starting any digging project will still get underground utility-owned lines marked for free.

How can I stay updated about your response to COVID-19?

You can stay up to date on this website and by following us on Facebook, Instagram and Twitter. 

Community Matters

The Southwest Gas Foundation provided $400,000 to directly support non-profits across our service territories in Arizona, California and Nevada to help those most affected by the COVID-19 crisis.
 

A Message from our CEO

I cannot stress enough that your safety is of the utmost importance at Southwest Gas. In addition to ensuring a safe and reliable pipeline network that delivers natural gas to you, we are also taking measures to protect your well-being as we face the continued spread of the coronavirus, or COVID...

Media Statements

Southwest Gas public offices and payment kiosks remain open for customer business.
 
Southwest Gas reminds customers to be mindful of potential scams during COVID-19 pandemic.
 
Southwest Gas issues moratorium on disconnects for non-payment during COVID-19 crisis.
 
Southwest Gas is here to help as we face COVID-19.
 

As an essential business providing safe and reliable natural gas service, Southwest Gas remains open and ready to serve our two million customers in Arizona, California and Nevada. Here are steps that our customer-facing employees have implemented for the protection of our customers.

At Southwest Gas, the safety of our customers and communities is our number one priority. As a reminder, we will never call or show up at your door to demand payment. Here are some steps you can take to protect yourself from scammers.

During the COVID-19 crisis, our employees continue to be wholly dedicated to the safety of our customers and communities-at-large. Southwest Gas President and CEO, John Hester, shares the story of two Southern Nevada technicians and the steps they took to ensure exceptional service for a customer affected by coronavirus.

As an essential business, Southwest Gas employees are continuously taking extra precautions to keep our customers safe. Here's an inside look at how our Southern Nevada Division has gone above and beyond to protect our communities.

Southwest Gas Foundation Supports Non-Profits on Frontline of COVID-19 Response

 
At Southwest Gas, strengthening the communities we serve and giving back is a long-standing tradition that is ingrained in our culture and reflected in our core values. The Southwest Gas Foundation, the charitable arm of the company, has distributed $400,000 to directly support non-profits across our service territories in Arizona, California and Nevada to help those most affected by the COVID-19 crisis.
 
The donations will support funding for personal protective equipment for frontline medical personnel, technology for low-income students enabling them to transition to online learning and support the most vulnerable through food banks, homeless shelters, and other social services. This is a part of the $1.6 Million in ongoing Foundation dollars donated to trusted non-profits throughout our service territories each year.

Organizations receiving dedicated COVID-19 funding include:

  • Arizona Community Foundation ($100,000)
  • Arizona Together ($60,000)
  • Community Foundation for Southern Arizona ($30,000)
  • The Nevada Community Foundation ($175,000)
  • The River Fund, Inc.
  • Six food banks across Northern Nevada and Northern California 

Assistance Programs

Customer Assistance Programs
We’re here for you. Whether you need a little extra help with your bill or have questions about our assistance programs, we have several resources to help serve you.
 
 
 
 

COVID-19 Resources

Business Energy Efficient Gas Equipment CTA
Find out the latest information on COVID-19 from the Centers for Disease Control and Prevention (CDC) and other governmental agencies.
 
 

Energy-Saving Tips

Energy Saving Tips
When you're spending more time at home, your energy use may increase. On average, natural gas can save your household $879/year when compared to other homes that use electricity to heat, cook, and dry clothing.